ClearCore Energy — Privacy Policy
Introduction
ClearCore Energy, together with our affiliates and subsidiaries ("ClearCore," "we," "us," or "our"), respects your privacy and is committed to protecting it through compliance with this policy.
This Privacy Policy describes how we collect, use, disclose, and protect personal information from visitors to www.clearcoreenergy.com (the "Site") and from our clients, prospective clients, and partners ("you"). It also describes your choices regarding our use of your information.
This policy applies to information we collect on the Site, in email and other electronic communications between you and ClearCore, and when you interact with our advertising or applications on third-party platforms that link to this policy.
Personal Information We Collect
Personal Information
Information that can reasonably be used, alone or with other information, to identify you — such as your name, email address, mailing address, phone number, company name and title, and any billing or account information you provide when requesting a quote, signing an engagement, or contacting us.
Technical Information
Your IP address, browser type and version, device and operating system information, and general connection details collected automatically when you visit the Site.
Usage Information
Details about how you interact with the Site — pages viewed, links clicked, time spent on a page, and the site you came from or navigate to next.
Non-Personal and Aggregated Information
Statistical or aggregated data that does not identify you individually, which we may derive from the categories above (for example, the percentage of visitors who request a quote from a given page).
Note: certain business contact information (such as your name, title, and business contact details, when used in a professional capacity) is generally exempt from certain requirements applicable to personal information under this policy.
How We Collect Information
• Directly from you — when you request a free energy assessment, submit a contact or partner-program form, apply for a role, or otherwise correspond with us.
• Automatically — through cookies and similar technologies as you browse the Site (see Cookies, below).
• From third parties — such as energy suppliers, utilities, or business partners involved in delivering our services to you, and from publicly available sources, where permitted by applicable law.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate the Site and understand how it's used. The categories we use include:
• Functional cookies — remember your preferences and settings across visits.
• Analytical cookies — help us understand how visitors use the Site so we can improve it.
• Advertising/targeting cookies — used, where applicable, to deliver more relevant content or ads and measure their performance.
You can control or disable cookies through your browser settings. Disabling cookies may limit some Site functionality. If we use cookies or similar technologies that include functions allowing us to identify, locate or profile you, we will do so in accordance with applicable privacy laws.
How We Use Your Information
• To provide the services you request — energy procurement, renewable energy advisory, and energy efficiency consulting.
• To communicate with you about your assessment, engagement, contract, or account.
• To respond to inquiries submitted through the Site, including job applications and partner program requests.
• To improve the Site, our services, and your experience with ClearCore.
• To send you updates or offers we think may interest you, where permitted — you may opt out of these at any time (see Your Rights and Choices).
• To meet our legal, regulatory, and contractual obligations.
How We Share Your Information
ClearCore does not sell your personal information. We may share it only in the following circumstances:
• With energy suppliers and utilities, where necessary to obtain quotes, structure contracts, or deliver the procurement, efficiency, or renewable energy services you've engaged us for.
• With service providers and contractors (such as IT hosting, email, and customer relationship management providers) who support our business and are contractually required to keep your personal information confidential and use it only for the purposes we specify.
• With our affiliates and subsidiaries.
• With a buyer or successor entity in the event of a merger, acquisition, restructuring, or sale of some or all of ClearCore's assets.
• When required by law, regulation, court order, or valid legal or government request.
• To protect the rights, property, or safety of ClearCore, our clients, or others.
• With your consent, or as otherwise disclosed to you at the time of collection.
Cross-Border Data Transfers
ClearCore serves clients across the United States and Canada. As a result, your information may be stored, processed, or transferred across provincial or national borders, including to service providers located outside your home jurisdiction, including outside Quebec and Canada. Where we do so, we require that service providers maintain safeguards consistent with this policy and applicable privacy law.
Data Security
We use administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security of information you transmit to us.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting obligations. Where information is no longer needed, we securely delete or anonymize it.
Children's Privacy
The Site is not directed to children under 14, and we do not knowingly collect personal information from children under 14. If we learn we have inadvertently collected such information, we will delete it. If you believe a child has provided us with personal information, please contact us using the details below.
Your Rights and Choices
• Access and Correction — You may request access to, or correction of, the personal information we hold about you. Where applicable, you may also request that computerized personal information collected from you and not created or inferred from other information, be provided to you, or to a person or organization authorized to receive it, in a structured, commonly used technological format.
• Cessation of Dissemination and De-indexation: Where applicable, you may request that we cease disseminating your personal information, or de-index or re-index a hyperlink associated with your name that provides access to your personal information, in accordance with applicable law.
• Withdraw Consent — Where we rely on your consent, you may withdraw it at any time, subject to legal or contractual restrictions; this may limit our ability to provide certain services.
• Opt Out of Marketing — You can unsubscribe from marketing emails at any time using the link in those emails, or by contacting us directly.
• Manage Cookies — You can adjust cookie settings through your browser at any time.
To exercise any of these rights, contact our Privacy Officer using the details below. We may ask you to verify your identity before fulfilling certain requests. You may also submit a complaint about our privacy practices to our Privacy Officer and, where applicable, to the relevant privacy regulator.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date, and we will provide any additional notice required by applicable law.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy or our privacy practices can be directed to:
ClearCore Energy — Privacy Officer
privacy@clearcoreenergy.com
1-888-768-6813